Guest Terms & Conditions - 3rd Party

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HotelSwaps – 3rd Party Guest Terms & Conditions



You should carefully review these Terms & Conditions prior to accepting these and using the services of the HotelSwaps programme (the “Programme”).


By accepting these Terms & Conditions, You accept to use this Website and its services as described in these Terms & Conditions.


HotelSwaps is a trade name owned by HotelSwaps LTD, a limited liability company incorporated in England & Wales under registration number 9042589 and with registered address of 243 Kings Road, London SW3 5EL, United Kingdom (“HotelSwaps”), who owns the trademarks, Intellectual Property and operation of the Programme. (“HotelSwaps”)




"Guest” means a person holding a Reservation.


"Hotel” means a property or a grouping of properties composed of rooms, apartments or lodges, which is licensed as a hotel, hotel apartment, B&B or accommodation club under its local regulations.


"Hotel Information” means the collection of data, photographs and Intellectual Property provided to HotelSwaps by the Hotel Member and made available on the Website.


"Hotel Member” means a Hotel that has a current membership of the Programme.


"Reservation” means a booking of one or more Room Nights by a Guest.


"Room Night” means an overnight accommodation at a Hotel Member in a standard room for double occupancy with right to access the same facilities and conditions as any other guest of the Hotel Member.


"Website” means and all Intellectual Property related hereto.




Hotel Information. The Hotel Information that we disclose on the Website is based on information provided to us by the Hotel Members. Each Hotel Member remains responsible at all times for the accuracy, completeness and correctness of the description information and availability displayed on the Website. HotelSwaps take no responsibility for the correctness of such Hotel Information.


Room type. All Reservations shall be for standard rooms with double occupancy.


Reservation. By accepting a Reservation through the Programme, the Guest enters into a direct contractual relationship with the Hotel Member. HotelSwaps acts solely as an intermediary between the Guest and the Hotel Member and does not hold any liability of any form with regards to the services provided by the Hotel Member to the Guest.


Reservation confirmation. The confirmation email will serve as proof of valid Reservation and will contain relevant information about the Reservation and particulars of the Hotel Member concerned. Guests are required to read and carefully verify all the information contained in the confirmation email to ensure that it conforms to the Reservation. Guests are required to present the confirmation email when checking-in at the Hotel Member, as well as a valid ID card or passport.


Availability of Room Nights for Reservations. For the avoidance of doubt, HotelSwaps cannot guarantee any specific availability of Room Nights for Reservations nor the acceptance of Reservations Requests from Hotel Members.




Use of facilities and services. During the stay of a Guest at a Hotel Member, the Guest is entitled to use the Hotel Member’s facilities and services based on the same terms and conditions as any other hotel guest.


Check-in and check-out. All Guests shall comply with the check-in and check-out timings as displayed in the Hotel Information on the Website.


Late arrival. For arrivals after 4:00pm, the Guest should contact the Hotel Member directly before 4:00pm on the check-in date to inform them about such late arrival. In case a Guest fails to inform the Hotel Member in advance about a late arrival, the Hotel Member has the right to reallocate the room to another customer.


Guest expenditures during their stay. A credit card print or other such reasonable deposit can be requested by the Hotel Member from the Guest at check-in, to cover any optional consumables during their stay. Such expenditures shall be paid by the Guest upon check-out.


Tourism taxes. All city and tourism taxes precluded by law related to the stay of a Guest at a Hotel Member shall be paid by the Guest upon check-out.




Hotel Member withdrawal.  Any Hotel Member may withdraw from their membership of the Programme at any time. HotelSwaps can therefore not guarantee the continued availability of any specific Hotel Member in the Programme. HotelSwaps will not provide compensation in the event a Hotel Member withdraws from the Programme.


Changes to the Terms & Conditions.  HotelSwaps reserves the right to modify these Terms & Conditions at any time. This may include, but is not limited to the change of Reservation Fees and the change of Season and/or Hotel Category of specific Hotel Members.




Ownership of Intellectual Property. The Website and all its designs, images, video, text, data, trademarks, logos and other content are the property of HotelSwaps or its Hotel Members and are protected by international copyright and trademark laws.


Liability Limitation. You agree that HotelSwaps will not be liable to You or any other Guests for any loss, liability, damage, cost or expense of whatever nature and howsoever caused from this Agreement and Your use of the Programme.


Force Majeure. If either party is prevented by Force Majeure in the performance of any of its obligations under this Agreement, it will immediately notify the other Party. Either party shall be under no liability to the other party and shall be entitled to wait performing their obligations for so long as Force Majeure continues. Force Majeure shall mean any unforeseeable event beyond reasonable control including acts of God, fire, war, riots, terrorist activity, labor disturbances, epidemics, natural disasters, illegality, and nuclear, biological or chemical contamination.


Assignment. HotelSwaps may assign its rights and obligations under this agreement to any other company of their choice provided that the essences of the benefits of the Guest under this Agreement remain unchanged.


NoticesAll notices made pursuant to this Agreement shall be deemed to have been given to You if e-mailed to Your registered email address and to HotelSwaps on


Governing Law. These Terms & Conditions are governed by and shall be interpreted in accordance with the laws of England & Wales.


ArbitrationFor all issues arising by reason of the application or interpretation of these Terms & Conditions, the parties, with express waiver of their own jurisdictions, submit themselves to arbitration before the London Court of International Arbitration for the arbitral procedure of that body, the award of which shall be binding upon the parties.



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